Shipping Policy

Last updated: September 1, 2026

Free shipping on every order

Shipping is free on all orders, with no minimum purchase. The price you see at checkout is the price you pay.

Order processing

Orders are processed Monday to Friday, excluding public holidays. We prepare and dispatch orders within 1 to 3 business days of receiving payment. Orders placed after 2:00 p.m. (CET), on weekends or on a holiday are processed on the next business day.

During launches, sales periods and peak seasons, processing may take slightly longer. If we expect a significant delay we will email you.

Delivery times

Destination	Estimated delivery	Cost
United States	7–15 business days	Free
Canada	10–20 business days	Free
Rest of the world	10–25 business days	Free

Delivery estimates run from the moment your order is dispatched, not from the moment you place it. Total time to your door is therefore processing time plus delivery time.

These are estimates based on the average performance of our carriers, not guaranteed delivery dates. Customs inspections, weather, carrier backlogs, strikes, incorrect addresses and other events outside our control can extend them.

Where your order ships from

We work with a network of vetted fulfillment partners and warehouses, so your order may be shipped from a facility outside your country. If your order contains several items, they may be dispatched separately and arrive in more than one package, on different dates, at no extra cost to you. You will receive tracking information for each shipment.

Tracking your order

Once your order is dispatched you will receive a confirmation email with a tracking number and a link. Please allow up to 3–5 business days for tracking to show its first scan; it is normal for tracking to stay quiet for several days while a package is in international transit.

If you have not received a tracking email, please check your spam folder first, then contact us at info@andanterituals.com.

Duties, taxes and import charges

Where applicable taxes are collected at checkout, they are shown in your order total before you pay. Depending on your destination country and the value of your order, customs duties, import taxes or handling fees may still be assessed by the destination authorities. Where those charges are not collected at checkout, they are payable by the recipient. We have no control over these charges and cannot predict their amount.

If a package is refused at customs or on delivery, the order is treated as an undeliverable package (see below).

Shipping addresses

Please double-check your shipping address at checkout, including apartment or unit number. We can only change an address before the order enters fulfillment; email us at info@andanterituals.com as soon as possible and we will do our best, but once an order has been dispatched the address cannot be changed.

We can ship to most residential and business addresses. We are generally unable to deliver to P.O. boxes, APO/FPO/DPO military addresses, freight forwarders or parcel lockers; if you place an order to one of these, we may need to cancel and refund it.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, a refused delivery or an unclaimed parcel, we will refund the product price once the package reaches us. Any return shipping cost incurred may be deducted from the refund.

Changes and cancellations

Because we begin preparing orders quickly, you can request a change or cancellation within 12 hours of placing your order, and always before it enters fulfillment. Email info@andanterituals.com with your order number. Once an order has been dispatched, it can no longer be cancelled and must be handled as a return under our Refund Policy.

Consumers in the European Union and the United Kingdom retain their statutory right of withdrawal, as described in our Terms of Service and Refund Policy.

Delayed, lost or missing packages

If your tracking has not updated for 10 business days, or your estimated delivery window has passed by more than 7 business days, contact us and we will open an investigation with the carrier. A package is generally treated as lost after 30 business days from dispatch with no delivery scan; in that case we will send a replacement or issue a full refund, at your choice.

If tracking shows your order as delivered but you cannot find it, please check with neighbours, building reception and any safe place used by the carrier, and allow 48 hours — carriers sometimes scan a parcel as delivered shortly before it arrives. If it still has not appeared, contact us within 7 days of the delivery scan and we will help you file a claim with the carrier.

Damaged or incorrect items

Inspect your order on arrival. If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery at info@andanterituals.com, with your order number and photographs of the item and the packaging. We will arrange a replacement or a full refund at no cost to you. This is in addition to, and does not limit, your statutory rights and the legal guarantee of conformity.

Risk of loss

Risk of loss and title for items purchased pass to you upon delivery to the carrier, without prejudice to our undertakings above and to any mandatory consumer law that provides otherwise in your country of residence — in particular, for consumers in the European Union and the United Kingdom, risk passes to you when you or a person indicated by you takes physical possession of the goods.

Contact

Questions about shipping? Email us at info@andanterituals.com. We answer within 24–48 hours on business days.

CREATE VALUE MARKETING Y VENTAS, S.L. — B86278983 — Calle Manuel Azaña 22, puerta 31, 28521 Rivas-Vaciamadrid, Madrid, España, Spain — andanterituals.com